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Head Office – by appointment only
Office 118, 585 Little Collins Street Melbourne VIC Australia 3000.
Head Office – by appointment only
Office 118, 585 Little Collins Street Melbourne VIC Australia 3000.
Last Updated: June 2026
Trade Web Design is committed to protecting your privacy and handling personal information in a responsible and secure manner. This Privacy Policy explains what information we collect, how we collect it, how it may be used and the circumstances in which it may be disclosed. By using our website, contacting our business or engaging our services, you consent to the collection, use and disclosure of your information in accordance with this Privacy Policy.
If you have any questions regarding this Privacy Policy or wish to access, update or correct your personal information, please contact Trade Web Design by phone on 1300 801 757 or by email at privacy(at)tradewebdesign.com.au. We will make reasonable efforts to respond to privacy related enquiries in a timely manner.
Trade Web Design may collect personal information that is reasonably necessary for the operation of our business and the provision of our services. Information we collect may include your name, business name, business address, personal address, phone number, email address, payment information, website details, project information, enquiry information and any other information voluntarily provided to us through our website, by phone, by email or during the course of providing our services.
We may collect information directly from you when you complete forms on our website, request a quote, contact us by phone or email, engage our services, make a payment, subscribe to marketing communications, participate in surveys or otherwise interact with Trade Web Design. We may also collect technical information automatically through cookies, analytics tools and other tracking technologies used on our website.
The information collected by Trade Web Design may be used to provide products and services, prepare quotations and proposals, communicate with clients, process payments, provide customer support, improve our website and services, conduct marketing activities, comply with legal obligations and manage our business operations. We will only use personal information for purposes that are reasonably related to the services we provide or where otherwise permitted by law.
When you complete a contact form, quote request form, consultation request form or any other form on our website, Trade Web Design may collect the information provided by you for the purpose of responding to your enquiry, preparing quotations, providing services, delivering support and maintaining ongoing communication. Information submitted through our website may be stored within our internal systems, CRM platforms or associated business tools.
Trade Web Design may collect information necessary to process payments for products and services. Payment transactions are processed through third party payment providers and gateways. Trade Web Design does not store complete credit card details on its own systems. Payment providers may collect, process and store payment information in accordance with their own privacy policies and security procedures.
Our website may use cookies, pixels, tags and similar technologies to improve website functionality, enhance user experience, analyse website performance and support marketing activities. Cookies are small data files stored on your device that help websites recognise returning visitors and understand how users interact with online content. You may choose to disable cookies through your browser settings, however some website functionality may be affected.
Trade Web Design uses Google Analytics to help understand how visitors interact with our website. Google Analytics may collect information including IP addresses, device information, browser types, operating systems, pages viewed, time spent on pages, referral sources and website interactions. This information is generally aggregated and used to improve website performance, content and user experience.
Trade Web Design may utilise Google Ads and related advertising technologies to promote products and services. Google Ads may collect information relating to website visits, user interactions, advertising performance and conversion tracking. This information assists us in measuring the effectiveness of advertising campaigns and improving marketing strategies.
Our website may use Meta Pixel and related technologies provided by Meta Platforms to measure advertising performance, monitor website interactions and improve marketing campaigns. Meta Pixel may collect information relating to user behaviour, website visits, advertising engagement and conversion activity. Information collected through Meta technologies may be shared with Meta in accordance with Meta’s own privacy policies.
Trade Web Design may use Microsoft Clarity to better understand how visitors interact with our website. Microsoft Clarity may collect information regarding user behaviour, navigation patterns, clicks, scrolling activity, device information and website interactions. This information assists us in improving website usability, functionality and overall user experience.
Trade Web Design may store client and prospect information within customer relationship management (CRM) systems. CRM systems help us manage enquiries, customer communications, project information, service records, support requests and ongoing business relationships. Information stored within CRM platforms may include contact details, project information, communication records and service history.
Trade Web Design may use email marketing software to send newsletters, service updates, promotional content, business announcements and other communications. Individuals may opt out of marketing communications at any time by using unsubscribe links contained within emails or by contacting Trade Web Design directly.
Our website may utilise live chat software to provide assistance to website visitors. Information submitted through live chat systems may be recorded and stored for customer service, training, quality assurance and business administration purposes. Information collected may include names, email addresses, phone numbers and conversation history.
Trade Web Design may engage third party service providers to assist in delivering products and services. These providers may include website hosting companies, domain registrars, software vendors, payment processors, telecommunications providers, analytics providers, marketing platforms, CRM providers and other technology partners. Personal information may be disclosed to such providers where reasonably necessary for the provision of services.
Trade Web Design takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure. Security measures may include secure hosting environments, access controls, password protection, encryption technologies, software updates and other industry standard security practices. While we take reasonable precautions to protect information, no method of electronic transmission or storage can be guaranteed to be completely secure.
Trade Web Design may retain personal information for as long as reasonably necessary to provide services, comply with legal obligations, resolve disputes, enforce agreements and maintain business records. Information that is no longer required may be securely deleted, destroyed or de-identified where appropriate.
You may request access to personal information held by Trade Web Design by contacting us in writing. Subject to applicable laws, we will take reasonable steps to provide access to the requested information within a reasonable timeframe. In some circumstances, access may be restricted where permitted by law.
Trade Web Design aims to ensure that personal information is accurate, complete and up to date. If you believe information held by us is inaccurate, incomplete or outdated, you may request that it be corrected. We will take reasonable steps to update information where appropriate.
By contacting Trade Web Design, submitting information through our website or engaging our services, you may receive communications relating to our products, services, promotions, updates and announcements. You may opt out of receiving marketing communications at any time. Opting out of marketing communications does not prevent Trade Web Design from sending essential service related communications.
Trade Web Design will not sell personal information to third parties. Personal information may be disclosed where reasonably necessary to provide services, process payments, comply with legal obligations, protect our rights and interests, enforce agreements, respond to lawful requests or where disclosure is otherwise authorised by law.
Some third party service providers used by Trade Web Design may store or process information outside Australia. By using our website or engaging our services, you acknowledge that information may be transferred, processed or stored in jurisdictions outside Australia where reasonably necessary for the operation of our business and the delivery of services.
Trade Web Design does not knowingly collect personal information from individuals under the age of eighteen (18). If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to remove the information from our records.
Nothing in this Privacy Policy is intended to exclude, restrict or modify any rights or protections available under applicable Australian privacy legislation. Individuals may have rights relating to the collection, use, disclosure and management of personal information under relevant privacy laws.
Trade Web Design reserves the right to modify, update or replace this Privacy Policy at any time. Updated versions will be published on our website and become effective upon publication. Continued use of our website or services following any update constitutes acceptance of the revised Privacy Policy.
If you have any questions regarding this Privacy Policy, wish to access or correct your personal information, or would like to make a privacy related enquiry, please contact Trade Web Design by phone on 1300 801 757 or by email at privacy(at)tradewebdesign.com.au.
Get a fast free online quote for any of our services. Or call our expert team directly on 1300 801 757 for a free, no obligation consultation & quote.
Your information is strictly used by us to provide you our services and is not shared with any third party.